FAQs

I'm unsure about the size of an item, what should I do?

We have set up a size guide on all items in the store. If you are still unsure after viewing it, please contact our customer service directly. customer service , our team will be happy to help you quickly.

How to place an order at old money style?

  1. Basket : Check the contents of your order and modify the quantities if necessary.
  2. Customer information : Enter your personal information for delivery.
  3. Delivery : Take advantage of our free delivery.
  4. Payment : Choose from our different payment solutions.
  5. Order confirmation : Receive a confirmation by email or SMS with your order reference.

What are the order processing times?

On average, it takes 2 to 5 business days to process an order. Orders are prepared Monday through Friday.

What are the delivery times and costs?

  • France and Europe : Secure home delivery in 5 to 7 working days.

  • World wide : Free delivery in 7 to 20 working days depending on your country.

How do I track my order?

Automatically receive your order number by email.

I received part of my order, what should I do?

Don't worry! Some orders are shipped in multiple packages due to our multiple warehouses.

What should I do if I haven't received my order?

First check the tracking of your package. Then contact our customer service at old-money-style@outlook.fr

What payment methods do you accept?

We accept Visa/Mastercard, Apple Pay, American Express and Paypal. All payments are secure.

Is my payment information secure?

Your security is paramount. We use SSL/TLS protocol to protect your data.

When is my card charged?

Your card will be charged within 24 hours of your order.

How to make a return?

Return your item in new condition within 14 days of receipt. Contact old-money-style@outlook.fr for the terms.

What are the after-sales service hours?

We are available Monday through Saturday, with a response time of 24 to 48 hours (excluding weekends and holidays).

Your question is not answered here?

Contact our customer service at old-money-style@outlook.fr for any questions not covered in our FAQ. Your satisfaction is our priority!